Terms of service, Conditions & Exchange Policy
Terms & Conditions
Please carefully review South of Ivory’s conditioned use of Southofivory.com. All purchases from Southofivory.com will indicate your acceptance of these terms and conditions.
From time to time, these terms and conditions together with customer service policies on this website may change without notice. Your continued use of Southofivory.com shall signify acceptance to be bound by any changes.
Southofivory.com (“the southofivory website”) is owned and operated by South of Ivory ABN 27 889 925 007 (”southofivory”)
Copyright
South of Ivory reserves all intellectual property rights including but not limited to, copyright in advertisement, product and design, represented photographic material and services published by aminalee.com.au on the World Wide Web.
No material represented on southofivory.com may be copied, reproduced, resold or otherwise exploited partly or in whole without prior written authorisation by Southofivory.
Billing
South of Ivory accepts payment for your purchase by the following methods: Visa® or MasterCard®, Direct Bank Deposit or Paypal. Your payment method can be specified once a product has been selected and processed to checkout. Please ensure you enter your details correctly including your phone number to result in further contact and confirmation if required.
South of Ivory reserves the right to hold any order processed to checkout on southofivory.com as a result of the purchaser supplying insufficient payment information.
Product Availability and Representation
All accessories displayed on southofivory.com may be subject to limited availability and supply.
On occasion, if any of the materials are not available, South of Ivory will contact you and discuss your option to choose a similar replacement or cancel the order.
Southofivory.com offers a close as possible product and colour description. Please be mindful, South of Ivory are mostly handcrafted with natural materials. Slight variations in colour and surfaces may occur as a result.
Colour descriptions may also vary from computer and screen settings. If there any concerns regarding product colour, please do not hesitate to contact customercare@southofivory.com
Currency
All prices displayed on the website are in Australian Dollars (AUD).
Delivery
South of Ivory will process product orders via southofivory.com as soon as possible. Purchases are crafted upon order. Please allow 5-10 days production time. Please refer to our delivery policy.
Exchange Policy
In the unlikely event that you are not completely satisfied with your online order, items can be exchanged within 14 days of purchase.
Merchandise exchanged for change of mind within the above timeframe, can be returned for an exchange or store credit subject to the condition that the merchandise is unworn and unused and in its original condition with all tags attached.
Items purchased online can be exchanged for a change of mind. Return postage at the buyer’s expense. Please ensure a certificate of posting and tracking number is obtained when depositing your parcel by post. This should be kept in a safe place as it bears a unique reference number, which is used to trace your parcel should it fail to be delivered to us.. We will be unable to make a exchange in the event that your parcel is lost without sighting Your Certificate of Posting.
If for any reason there is a problem with the items you receive other than a change of mind please contact the South of Ivory team on 0435519288